We are thrilled to welcome you to the Ember Coffee family.
By choosing to partner with us, you’re joining a community of coffee enthusiasts who are committed to bringing the very best flavors to their customers. At Ember Coffee, we don’t just roast beans—we cultivate relationships, share knowledge, and create experiences. Our small-batch, air-roasted coffee is crafted with care by people who are passionate about delivering excellence in every cup.
Our culture is about more than just coffee; it’s about connection, inclusivity, and helping your business thrive. We are here to support you with freshly roasted coffee, education, and resources to help make Ember Coffee a success in your establishment.
How to Place an Order
Placing an order is easy and can be done directly from our wholesale portal. We use a straightforward, WooCommerce-based ordering system to streamline your experience. Here’s a quick guide on how to get started:
- Log In: Head to our wholesale portal and log in with your credentials.
- Browse Products: Browse our catalog, where you’ll find a selection of our coffee varieties, brewing equipment, and other materials.
- Add to Cart: Select the items you need, adjusting quantities to match your order requirements, and add them to your cart.
- Review Your Cart: Once you’ve added your items, review the cart to ensure everything looks correct.
- Checkout: Proceed to checkout. Here, you’ll be able to select your preferred payment method and confirm shipping details. Most wholesale orders are eligible for Net 15 terms, giving you 15 days from the shipment date to complete payment.
- Confirm: Once your order is placed, you will receive a confirmation email, and our team will begin processing your order.
If you have any questions or run into any issues, our customer service team is always ready to help!
Order & Delivery Timeline
To ensure timely delivery and the freshest possible product, we have a set weekly schedule for order deadlines and deliveries:
- Orders Due By: All orders should be placed by Monday. This allows us to process, roast, and prepare everything for timely delivery.
- Delivery Goal: Our goal is to have your order delivered by Friday, ensuring your shelves stay stocked with fresh Ember Coffee.
- Shipping Partner: We work with Spee-Dee Delivery, a trusted partner who ensures our coffee reaches you in great condition. They pick up from our roastery on Wednesday and Thursday each week, helping us achieve our Friday delivery goal.
We understand the importance of reliable, timely delivery, and we strive to meet these goals so that you can always count on having freshly roasted coffee when you need it.
Our Commitment to You
At Ember Coffee, we are here to help your business grow by providing exceptional coffee and unparalleled service. We are dedicated to maintaining a close relationship with our partners, providing you with the resources you need to offer an exceptional experience to your customers. If you ever need assistance, whether with placing an order, brewing guidelines, or simply learning more about our offerings, we are just a call or email away.
If you have any questions, feel free to call us or email wholesale@embercoffee.co. We are here to help make your experience seamless and your business successful.
Thank you for being a part of our journey. Together, let’s bring the warmth and richness of Ember Coffee to more people, one cup at a time.
Welcome to the Ember Coffee community! Let’s brew something amazing together.